PROFESSIONAL SUMMARY
An energetic and dedicated online content management professional with assessment, development, and strategy implementation experience. An experienced manager and supervisor who has broad experience designing and executing staffing and communications strategies. A team-oriented leader who anticipates needs and identifies emerging issues and opportunities. Effectively develops and implements pragmatic solutions, collaborating with colleagues and employee groups to create innovative answers to key issues.
EXPERIENCE includes: online content management, administrative experience, staff selection and development, project management, and social justice education
PROFESSIONAL EXPERIENCE
- Teaching Assistant, Florida State University College of Communication & Information; Tallahassee, FL; 1/10 – present
- Photographer/Owner, Casey Yu Photography; Oakland, CA & Tallahassee, FL; 4/09 – present
- Assistant Director, Office of Residence Life; University of San Francisco, San Francisco, CA; 7/07 – 8/09
- Assistant Director, University Residential Life; Northwestern University, Evanston, IL. 7/04 – 7/07
- Residence Director, Housing Services; University of Massachusetts Amherst, Amherst, MA. 7/03 – 6/04
- Assistant Director, Office of Residential Life; Wesleyan University, Middletown, CT. 2/02 – 7/03
- Interim Assistant Director, Office of Residential Life; Wesleyan University, Middletown, CT. 10/01 – 2/02
- Area Coordinator, Office of Residential Life; Wesleyan University, Middletown, CT. 7/00 – 10/01
ONLINE MEDIA EXPERIENCE
- Managed all aspects of portrait photography business online, using WordPress and other systems to facilitate customer deliverables
- Used Facebook and Twitter to advertise and promote portrait photography business
- Used online tracking statistics to monitor site usage
- Used keywords in site development to generate higher Google ranking
- Created, maintained, administered, and moderated online forum for approximately 70 people using phpBB
- Used Meeting Maker and Google Calendar to manage multiple ongoing projects
- Created content for organizational and professional photography websites
- Edited and enhanced digital images using Photoshop CS4 and Elements
- Coordinated and created service delivery methods for photography clients
- Developed and created marketing plans for portrait photography business
PROJECT MANAGEMENT EXPERIENCE
- Won 1999 James Madison University Office of Residence Life Outstanding First Year Program
- Administered and troubleshooted implementation of residential housing software management program
- Created programmatic structure for the pilot year of an alcohol-free, wellness coed housing option
- Maintained budget for staff development and student programming
- Co-coordinated a campus-wide program focusing on international student issues with the JMU Office of Residence Life and the Center for Multicultural/International Student Services
TRAINING EXPERIENCE
- Trained students and professional staff members on proprietary housing and student management software
- Administered and interpreted Myers Briggs Type Indicator to staff; design and implement training sessions on teambuilding and personality type
- Developed and implemented staff training programs for over 100 staff members
- Trained student staff members on administrative procedures, technology, security monitor program, mail program, staff development, and supervision issues
ADMINISTRATIVE EXPERIENCE
- Coordinated front desk operations in residence halls, including key and card access, maintenance/facilities requests, building/room inspections, and occupancy management
- Coordinated full-scale opening and closing of residence halls at beginning and end of academic year
- Coordinated, administered, and interpreted Quality of Life survey (by the Educational Benchmarking Institute) for all residential students
- Managed budgets for training, operations, and facilities
- Developed overall project plans for administrative services
- Oversaw management of two large residential complexes of over 1000 students
STAFF SELECTION AND HUMAN RESOURCE EXPERIENCE
- Coordinated recruitment and interviewing of candidates at professional job conferences
- Conducted phone interviews, group interviews, personal interviews, and reference checks on candidates
- Administered biennial ACUHO-I/EBI Resident Survey to on-campus residential population
- Served as a representative for management for Resident Advisor Union
- Provided support and direction to student staff in dealing with resident issues and concerns
- Participated in professional Area Coordinator search committee
- Provided informal counseling and support to student staff and individual graduate and undergraduate residents
- Facilitated resident referrals to appropriate academic and/or administrative offices
- Mediated conflicts between residents and community members
- Developed and coordinated prerequisite off-campus housing orientation for rising seniors
- Facilitated room change requests
- Supervised, trained, selected and evaluated student staff in intentional programming, developmental activities, and individual supervision
- Created and implemented student staff development activities
- Coordinated and presented programs for staff training and in-services
- Participated in undergraduate and graduate student interviewing and selection
SUPERVISORY EXPERIENCE
- Supervised and established performance goals for students, interns, volunteers, and professional staff members
- Coordinated and managed overall residence hall front desk operations for 7-30 residence halls, including staff selection, supervision, training and evaluation for approximately 100 students
WRITING EXPERIENCE
- Created content for professional blog using WordPress
- Prepared quarterly reports and assess progress of staff and programs
- Created content for and publish newsletters for students and staff members
- Created content for and publish Graduate Housing Handbook
- Designed, edited, and produced student staff manual
- Designed, edited, and created content for student staff selection website
- Designed, edited, and produced “Third Party Resource Guide,” a reference for responsible event planning
SOCIAL JUSTICE EXPERIENCE
- Assisted in the development and implementation of the Diversity Initiatives Team
- Served as a liaison and resource to multicultural student organizations and Greek organizations
- Served as an active participant in departmental diversity discussions
- Completed graduate coursework in two foundational classes in Social Justice Education
- Trained as an educator for LGBT safe space organizations
- Sexualized Violence Educator; University of Massachusetts, 10/03
TEACHING EXPERIENCE
- Served as teaching assistant in lecture course on information systems using ASP.NET and C#
- Graded and evaluated performance of 140 students
- Instructed students in use of online virtual classroom
- Held office hours for student feedback and assistance
EDUCATIONAL EXPERIENCE
- Master of Education, Counseling Psychology. James Madison University, Harrisonburg, VA. Concentration: College Student Personnel Administration. 5/00
- Bachelor of Arts, Political Science. James Madison University, Harrisonburg, VA. Minor: Modern Foreign Languages, concentration in French. 5/98
REFERENCES
Available upon request